Return Policy

1. Eligibility for Returns

• Items must be unused, unopened, and in their original packaging.
• Returns must be requested within 7 days of delivery.
• Proof of purchase (order number, receipt, or M-Pesa message) is required.
• Items must be in the same condition as delivered.

2. Non-Returnable Items

The following items cannot be returned due to hygiene and safety standards in Kenya:

• Opened or used skincare and beauty products
• Body splashes, perfumes, lotions, and creams once unsealed
• Sale or clearance items
• Products damaged after delivery due to mishandling
• Items showing any signs of tampering

3. Damaged, Wrong, or Defective Items

If you receive a wrong, damaged, or defective item, contact us within 48 hours of delivery. Please provide clear photos or a video as evidence. Once verified, we will offer:

• A replacement
• Store credit
• A refund (based on your preference and stock availability)

4. Refund Process

Refunds may be issued through:

• M-Pesa
• Bank transfer
• Store credit

Refunds are processed within 3–5 business days after the returned item is inspected and approved.

5. Returns & Delivery

• Customers are responsible for return delivery fees unless the error is on our side.
• Items may be returned via a reliable courier or dropped off at our return location:
  64 Arcade Room 2C, Eldoret
• A trackable delivery method is recommended.

6. Order Cancellations

• Cancellation of orders has to be done before delivery and before 1 day if not shipped yet.
• Once the rider or courier has collected the order, cancellation is not possible; only returns may apply under this policy.

7. How to Initiate a Return

To begin the return process, contact us through:

• WhatsApp: +254 722 748 390
• Phone: +254 796 322 777
• Email: salestayellabeauty@gmail.com
• Return Location: 64 Arcade Room 2C, Eldoret

Please include:

• Your order number
• Reason for return
• Photos or video evidence (if applicable)

8. Important Notes

• Tayella Beauty Limited reserves the right to decline returns that do not meet the above conditions.
• Skin reactions vary by individual. Products that cause reactions are not automatically eligible for refunds, but customers are welcome to reach out for support.
• Misuse or mishandling of products voids return eligibility.